Therapeutic communication techniques
Expect items asking for the best PN response to a distressed client. The testable hook is choosing open-ended, empathic, present-focused statements (reflection, validation, silence) and avoiding false reassurance, advice-giving, "why" questions, and changing the subject.
Pitfall: Candidates pick "I understand how you feel" — that is non-therapeutic on NCLEX because the nurse cannot truly know; better: "Tell me more about what you're feeling right now."