Therapeutic communication techniques
Expect items asking for the best response to a distressed client. The testable hook is choosing open-ended, empathic, present-focused statements (reflection, validation, silence) and avoiding non-therapeutic patterns (false reassurance, advice-giving, "why" questions, closed yes/no questions, changing the subject).
Pitfall: Candidates pick "Don't worry, everything will be fine" — NCSBN flags any false reassurance as non-therapeutic regardless of intent.